In order to be able to use your SmartConnect with your smartphone, it must be set up via the SmartConnect app. To do this, you need:
- Your SmartConnect (easy or door)
- Your smartphone or tablet
- The SmartConnect app
- if appropriate your network key (SSID+password)
Note that to install and operate the SmartConnect app, a smartphone must be secured with a PIN / password / pattern lock or biometric authentication.
This protects you from unauthorised access to the SmartConnect or the door opening!
Integration
The SmartConnect can be used in different ways:
Wi-Fi Integration: Integration into existing Wi-Fi network (recommended for SmartConnect door and SmartConnect easy)
Connection via network cable: Direct connection to SmartConnect door via network cable (Only SmartConnect door). To do this, a network cable must be connected to the SmartConnect door and led out of the door. This network cable must then be connected to the router. (Recommended for SmartConnect door).
Access point mode: Direct connection to SmartConnect via Wi-Fi (factory default). This method should only be used if no home network is available, since to operate the SmartConnect you always have to switch to the Wi-Fi of the SmartConnect and therefore no Internet is available.
Make sure you have a very good WLAN connection to the SmartConnect door.
The wireless access point (router/repeater) should not be more than 2 meters away from the SmartConnect to ensure reliable data transmission.
To optimize the connection quality, you can also use the options described in chapter Connection Quality below.
Commissioning your SmartConnect
Connect to the SmartConnect
- Open the SmartConnect app and select Set up new SmartConnect.
- You are now informed that the SmartConnect requires location authorisation to enable connection from different networks. Confirm the message by tapping OK.
- Confirm the system pop-up by tapping Allow while using the app.
- Choose whether you want to use a SmartConnect easy or a SmartConnect door.
- If you have not yet connected your SmartConnect to a power supply, connect it to a suitable power source.
SmartConnect easy: Schuko socket
SmartConnect door: 12 – 24V DC
After about a minute, the SmartConnect is up and running and you can continue by tapping continue. - Your SmartConnect will now establish a free Wi-Fi signal (access point). Now switch to the Wi-Fi settings of your smartphone or tablet.
- Connect your smartphone or tablet to the “SmartConnect-XXXX” Wi-Fi and then switch back to the SmartConnect app.
- The SmartConnect is now displayed in the overview under Available SmartConnects.
Tap on your SmartConnect.
Please follow the steps described in the next section.
Network configuration
Option 1: Wi-Fi integration
Recommended for SmartConnect easy.
- Tap on your desired Wi-Fi network.
- Enter the password of your Wi-Fi network and tap Connect.
- Confirm the system pop-up by tapping Connect.
- Define your username and a secure password. Each user password must meet the following requirements: Min. 6 characters – at least one upper case, one lower case and one number.
Write down your administrator password as a reminder, e.g. in the QuickStartGuide.
Note that the first user is also an administrator of the SmartConnect. Confirm your entry by tapping Save.
A system pop-up may appear asking if your password should be saved in the keychain. Make a choice. - Enter a unique name for your SmartConnect. The name is used later in the SmartConnect selection and helps to identify the right SmartConnect. Confirm your entry by tapping Save.
Option 2: Connection via network cable (Only SmartConnect door)
Recommended for SmartConnect door.
- Choose how to connect the SmartConnect to the network. In this case, select Connected by cable.
- Make sure the SmartConnect door is connected to the router via cable. Tap Connect.
- Make sure your smartphone is connected to your home network. You may need to change to the network settings of the system.
Option 3: Access point mode
If a home network is not available, a direct connection can be established between the smartphone and SmartConnect.
- Choose how to connect the SmartConnect to the network. In this case, select Use as an access point.
- Set a secure password for the WI-Fi of the SmartConnect and tap Connect.
- Confirm the system pop-up by tapping Connect.
- Define your username and a secure password. Each user password must meet the following requirements: Min. 6 characters – at least one upper case, one lower case and one number.
Write down your administrator password as a reminder, e.g. in the QuickStartGuide.
Note that the first user is also an administrator of the SmartConnect. Confirm your entry by tapping Save.
A system pop-up may appear asking if your password should be saved in the keychain. Make a choice. - Enter a unique name for your SmartConnect. The name is used later in the SmartConnect selection and helps to identify the right SmartConnect. Confirm your entry by tapping Save.
Connection quality
The SmartConnect app provides information about the connection quality between SmartConnect and router as well as the video quality during active video transmission.
Connection quality between Smart Connect and router
If the connection between SmartConnect and router is not very good, a colored connection warning (yellow / red) appears at the top of the SmartConnect app. The connection warning is displayed in the Video, Home and Journal areas. The connection warning is not displayed in the settings area.
- The SmartConnect app displays a connection warning (red information bar) in the upper area. Tapping on the connection warning will bring up a pop-up.
- Within the pop-up, various options for optimizing the connection quality are shown and the option is given to hide the connection warning in the future.
- By activating the switch Do Not Show again within the pop-up, the connection warning can be permanently hidden.
Options to optimize the connection between SmartConnect and router:
- Reduce the distance between SmartConnect and router
- Switch WLAN channel in the router
- Connect SmartConnect and router via network cable
As a logged-in administrator, the connection warning is displayed permanently. In case of poor connection quality, the effects of optimizations can be checked.
Connection quality video transmission
When video transmission is active, the SmartConnect app provides information about poor quality of video transmission.
- The SmartConnect app displays a connection warning (yellow information bar) at the bottom of the video screen. By tapping on the connection warning, details of the connection can be displayed on the one hand and options for optimization can be shown on the other.
- By tapping on the triangle icon (left half of the information bar), further details on the connection quality can be displayed.
- By tapping on the info icon (right half of the information bar) a pop-up can be displayed that informs about the causes that may influence the connection quality.
Possible causes of poor connection quality of video transmission:
- Poor connection between SmartConnect and router; reduce distance between devices
- Poor connection between router and smartphone / tablet, or poor internet connection
Log in to the SmartConnect
- The SmartConnect is now displayed in the overview under Available SmartConnects. Tap on the SmartConnect.
- Log in with your previously defined access data and tap Login.
Activate the option Auto Login or Sign in with FaceID/TouchID to log in automatically and conveniently the next time you log in without entering your access data. - Well done! You have successfully put the SmartConnect into operation. Next you can add applications or users.
As soon as the smartphone is connected to the Wi-Fi of the SmartConnect, LED 2 (SmartConnect easy) or LED 1 (SmartConnect door) lights up blue.
